Privacy Policy
RigChart Information System (“RigChart,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, request an account, or use our services (the “Service”).
1. Information We Collect
We may collect the following types of information:
- Account information — name, email address, company, role, and password (stored in hashed form)
- Usage information — pages viewed, features used, and general interaction with the Service
- Technical information — IP address, browser type, device information, and cookies or similar technologies
- Communications — messages you send to us, including support or account requests
2. How We Use Information
We use personal information to:
- Process account requests and provide access to the Service
- Authenticate users and maintain account security
- Respond to inquiries and send service-related notices
- Improve the Service, troubleshoot issues, and analyze usage trends
- Comply with legal obligations and enforce our Terms of Use
3. Sharing of Information
We do not sell your personal information. We may share information with trusted service providers who assist in hosting, email delivery, analytics, or support, subject to confidentiality obligations. We may also disclose information if required by law or to protect the rights, safety, and security of RigChart and its users.
4. Data Retention
We retain personal information for as long as needed to provide the Service, fulfill the purposes described in this Policy, and comply with legal requirements. When no longer required, data is deleted or anonymized where practicable.
5. Security
We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Cookies
We use cookies and similar technologies to maintain sessions, remember preferences, and understand how the Service is used. You may adjust browser settings to limit cookies, though some features may not function properly without them.
7. Your Choices
You may request access to, correction of, or deletion of your personal information by contacting us. You may also opt out of non-essential communications where applicable.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when revisions were made.
9. Contact
For privacy-related questions, contact us at rigchart@gmail.com.